Using your DISH remote, press the [SAT] > [GUIDE] > [Right Arrow]. Repeatedly press the right arrow button until Pop-up "318" displays. Select "Yes" on Pop-up "318". The guide should begin its download.
Can you send me a private message with your phone number and 4 digit security code so I can look into what could be causing this issue?
Charmolton, does your guide say that No Info Available or is your receiver resetting itself at a time other than when you have it scheduled to reset each night?