Code 1599 system check

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Code 1599 system check

Mellines
Extra
My system has been running code 1599, system check over and over for the past 2 hours. Currently on hold with tech support for over an hour. I have already rebooted and it goes right back to code 1599. Anyone have solutions?
7 Replies

Re: Code 1599 system check

Cblanton86
Character Actor
Mine just started doing this about 30 mins ago. I have done a reset and also unplugged for 10 seconds..reboots, plays for about minute then reboots

Re: Code 1599 system check

Krusen
Extra

Same issue here.  Just started.  I've also unplugged for about 10 mins, replugged into a wall outlet (no surge protector) and it keeps resetting.  I did get to see about 30 seconds of live content before it rebooted again.  Now it's in a permanent boot loop.  If it matters I do have an OTA antenna hooked up. 

 

Wait time on the help number was 46 minutes when I called into the 800-333-3474.  Still waiting....

Re: Code 1599 system check

Krusen
Extra

Follow-up status.  I got through to phone support. She said they were having problems on the Dish side of the network.

 

They had me unplug the hopper, disconnect the coax cable to the dish, power back up and reconnect the coax while it was booting. She said this was to re-sync with the dish.  It then booted, went through the satellite acquisition screen, and they then had me go in to settings (home button on the remote twice, and down arrow twice) and check that the prime time anytime was on. 

 

If it happens again I'm supposed to call in again.

 

Re: Code 1599 system check

Cblanton86
Character Actor
I finally got thru to chat help after about 30 mins. They wanted me to do all the basic reset stuff. Which I had already done. Then told me it was a problem they were aware of. It started working fine shortly after. Dish seems to be having a lot of issues lately

Re: Code 1599 system check

baldman1
Visual Engineer

What system are these on Hopper 2 or Hopper 3 or somthing else?

Re: Code 1599 system check

Memaangels4
Extra

Mine does this everyday around 6-7 am and again every night between 7-8 pm..then when I have it scheduled at 2am also. It’s ridicolous and when it comes back 5 minutes later it goes to live tv and now I have to go back to DVR and find the show I was watching and then where it left off. When my contract expires I’m done!! At least with directv it updated when I scheduled it and I could record 5 shows and watch live tv. Dish if you record 3 and have to cancel 1 to watch live tv. What is wrong with their equipment that it has to run a check 3-4 times a day? 

Re: Code 1599 system check

DISH Employee

I know that ongoing technical issues can be extremely frustrating. This is definitely something we would want to take a closer look into, so that we can get you back on track to an uninterrupted TV experience. May you please provide me with your phone number, and security pin in a private message so that I may access your account?