Same issue here. Just started. I've also unplugged for about 10 mins, replugged into a wall outlet (no surge protector) and it keeps resetting. I did get to see about 30 seconds of live content before it rebooted again. Now it's in a permanent boot loop. If it matters I do have an OTA antenna hooked up.
Wait time on the help number was 46 minutes when I called into the 800-333-3474. Still waiting....
Follow-up status. I got through to phone support. She said they were having problems on the Dish side of the network.
They had me unplug the hopper, disconnect the coax cable to the dish, power back up and reconnect the coax while it was booting. She said this was to re-sync with the dish. It then booted, went through the satellite acquisition screen, and they then had me go in to settings (home button on the remote twice, and down arrow twice) and check that the prime time anytime was on.
If it happens again I'm supposed to call in again.
Mine does this everyday around 6-7 am and again every night between 7-8 pm..then when I have it scheduled at 2am also. It’s ridicolous and when it comes back 5 minutes later it goes to live tv and now I have to go back to DVR and find the show I was watching and then where it left off. When my contract expires I’m done!! At least with directv it updated when I scheduled it and I could record 5 shows and watch live tv. Dish if you record 3 and have to cancel 1 to watch live tv. What is wrong with their equipment that it has to run a check 3-4 times a day?
I know that ongoing technical issues can be extremely frustrating. This is definitely something we would want to take a closer look into, so that we can get you back on track to an uninterrupted TV experience. May you please provide me with your phone number, and security pin in a private message so that I may access your account?