On May 8, 2018 I sat down to watch some recorded programs and ALL my recordings were gone. I called Dish and spoke with Elizabeth. After very long conversation and several holds I was told that this was a “onetime thing” and I could go to search and re-record the lost shows. That is absurd. I was then told that I could upgrade for $15.00 more a month, or I could be compensated $1.99 for one month’s bill for my inconvenience. A years’ worth of recordings gone. Really bad customer relations.
Am I being forced into an upgrade? I now believe that I can no longer trust Dish to save and record my programs why would I want to upgrade?
Hello Oonagirl. Thanks for reaching out to us. We understand losing your recordings can be very frustrating. One option is to get an external hard drive and save the recordings there. That way even if you have to replace the receiver the recordings can be transferred by simply connecting the external hard drive to the new receiver. For more info on the external hard drive option and system requirements check this link: https://www.mydish.com/external-hard-drive