On May 8, 2018 I sat down to watch some recorded programs and ALL my recordings were gone. I called Dish and spoke with Elizabeth. After very long conversation and several holds I was told that this was a “onetime thing” and I could go to search and re-record the lost shows. That is absurd. I was then told that I could upgrade for $15.00 more a month, or I could be compensated $1.99 for one month’s bill for my inconvenience. A years’ worth of recordings gone. Really bad customer relations.
Am I being forced into an upgrade? I now believe that I can no longer trust Dish to save and record my programs why would I want to upgrade?
Hello Oonagirl. Thanks for reaching out to us. We understand losing your recordings can be very frustrating. One option is to get an external hard drive and save the recordings there. That way even if you have to replace the receiver the recordings can be transferred by simply connecting the external hard drive to the new receiver. For more info on the external hard drive option and system requirements check this link: https://www.mydish.com/external-hard-drive
I have never had so many problems with anything in my 56 years of living than I have had with Dish. My first month was good, but since rthen I have called about every day with a problem, no problems with no resolution. My problems began with one of my joeys not searching, then we grew to not able to see any movies on the DVR on the joey, now the hopper and joey are unable to pull up data on the home screen sports tab. I have spoken to several techs, reset, don't reset, do this do that, then one tech told me it was a software problem, we are aware of it and I would have to just deal with it. Wow, I guess you can say that when you have someone locked in a contract, oh and speaking of that on October 5th my free service to have tech service runs. I guess it doesn't make a difference anyway no tech has helped me yet. I will make sure I get the word out DO NOT USE DISH!
We definitely don't like to hear you so unsatisfied with your service, Dish_no_more1. I'd love to check some things with your equipment to see if we can get this resolved. Will you send me a Private Message with your 4 digit security code, please?
Here are the steps to sending a Private Message: