cancelling service

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cancelling service

danfindlay
Extra

Finally got through and canceled service! In theory, it's easy; in practice, it's a horrible experience, but it can be done. Give yourself several hours to sit on hold, don't accept a call-back promise. They'll call you back all right, but the customer "service" representative who calls won't be able to help you and will put you back on hold again. When you do get someone who can do the job, he or she will be rude, snarky, and will berate you for being so stupid as to give up on such a wonderful Dish deal. Just tell them to get on with it, repeatedly; you are not going to argue with them. They will drag their feet and make offers and read fine print to you, but tell them to keep moving and eventually you will be rid of them for good. They will tell you that you must return their leased equipment, but if your receivers are old they won't bother sending you a return kit. In short, when you are signing up for service they treat you like royalty; when you want to cancel service they they treat you poorly. Be forewarned!

5 Replies

Re: cancelling service

Chadt4141
Associate Producer
Make sure to login to your mydish profile and make sure everything is deactivated.

Re: cancelling service

danfindlay
Extra

Why should I login and check to make sure you did your job properly? Why don't you go check on things?

Re: cancelling service

Chadt4141
Associate Producer
Well one great reason is that I am not an employee... this was advice so you’re not charged when you thought it was cancelled. This is YOUR fail safe, but if you would like to find out later if it was not done, that is on you.

Re: cancelling service

tommyy2
Audio Engineer

I seem to remember Comcast putting people through hell to cancel their service a few years ago. Then someone posted a recording of their experience and all hell broke loose against them.  I don't rememver where they posted it but after they did it was picked up all over the internet and it did not take long for Comcast to change their policy.

Re: cancelling service

DISH Employee

Hello, Danfindlay. We do understand waiting on hold is never fun. I have been there myself. It wouldn't normally take that long to get a hold of an Account Specialist. Lately, we have been receiving a higher than normal call volume that is increasing wait time. We are working to get to all of our member as soon as possible. 

 

We strive to provide the best customer services even when you're thinking of leaving the DISH Family. Of course, we would hate to see you leave, so we do provide you the best offers that your account qualifies for. We are in no way trying to disrespect our members by doing this. We are just trying to provide all the options available before you make your final decision. For example,  a member with concerns about their price may not know they qualify for a reduction in their bill, so they are cancelling. We would want to tell them they actually DO qualify for a lower bill to provide a great experience. 

 

We do NOT condone rudeness towards our members regardless if they are cancelling. I would be happy to forward your feedback about this to make sure it does not continue it the future. Can you send me a Private Message with your phone number and 4-digit PIN, so I can attach your account to this feedback please? 

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