Finally got through and canceled service! In theory, it's easy; in practice, it's a horrible experience, but it can be done. Give yourself several hours to sit on hold, don't accept a call-back promise. They'll call you back all right, but the customer "service" representative who calls won't be able to help you and will put you back on hold again. When you do get someone who can do the job, he or she will be rude, snarky, and will berate you for being so stupid as to give up on such a wonderful Dish deal. Just tell them to get on with it, repeatedly; you are not going to argue with them. They will drag their feet and make offers and read fine print to you, but tell them to keep moving and eventually you will be rid of them for good. They will tell you that you must return their leased equipment, but if your receivers are old they won't bother sending you a return kit. In short, when you are signing up for service they treat you like royalty; when you want to cancel service they they treat you poorly. Be forewarned!
I seem to remember Comcast putting people through hell to cancel their service a few years ago. Then someone posted a recording of their experience and all hell broke loose against them. I don't rememver where they posted it but after they did it was picked up all over the internet and it did not take long for Comcast to change their policy.
Hello, Danfindlay. We do understand waiting on hold is never fun. I have been there myself. It wouldn't normally take that long to get a hold of an Account Specialist. Lately, we have been receiving a higher than normal call volume that is increasing wait time. We are working to get to all of our member as soon as possible.
We strive to provide the best customer services even when you're thinking of leaving the DISH Family. Of course, we would hate to see you leave, so we do provide you the best offers that your account qualifies for. We are in no way trying to disrespect our members by doing this. We are just trying to provide all the options available before you make your final decision. For example, a member with concerns about their price may not know they qualify for a reduction in their bill, so they are cancelling. We would want to tell them they actually DO qualify for a lower bill to provide a great experience.
We do NOT condone rudeness towards our members regardless if they are cancelling. I would be happy to forward your feedback about this to make sure it does not continue it the future. Can you send me a Private Message with your phone number and 4-digit PIN, so I can attach your account to this feedback please?
Here are the steps to sending a private message:
Sign in to the community.
Click the message count or envelope icon to go to your Private Messages Inbox.
Click Compose New Message.
Enter the recipient's name (CalebS) in the Send to area.
Enter the subject for the message in the Message Subject area.
Type the reply in the Message Body editor.
Click Send Message.
"may not know they qualify for a reduction in their bill". Then why not just lower the bill? I've been a customer for 15 years, service has more than doubled in price, and that's after I've reduced my service 3 times. Here's the problem: once I have identified the streaming services needed for my desired content, I will call to CANCEL my service (almost there). At that point, it will be too late to talk me into staying because I will already be using your replacement. Do you not get that?
Hi, debrantley. We are delighted to review your account and check what options you may have. Can you send me a private message with your phone number and 4-digit pin?
Here is a link with step-by-step instructions on how to send a PM: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039