beware when trying to cancel

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beware when trying to cancel

libbylynn
Extra

30 minutes and counting on hold.. But when I called to see about upgrading from a different phone I spoke with a live person right away. .. When I said I wanted to cancel I was transferred to hold again. 

 

Might have considered staying.. now we won't. 

1 Reply

Re: beware when trying to cancel

peggyrh
Associate Producer

cancelling refers you to retention which is a different department.