Unable to purchase upgrade to service

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Unable to purchase upgrade to service

jeffgaer
Extra
There is a blurb on my MyDish account advertising improved interent service. Not much other information is give other than a phone number to call. Calling that number I get a message that there is a long wait time, leave your number for a callback. I do, I receive a callback in about 15 minutes which plays the same message asking me if I want to receive a call back. I have been through that cycle 2 times. I then tried calling the number on the main dish website. I have now been transferred 4 times and am again on hold total time is over 30 minutes. Is there anyway possible to get information about this upgrade and to order it? I am really at my wits end.
2 Replies

Re: Unable to purchase upgrade to service

Chadt41411
Casting Director
Did you call the main line? 800 333 3474

Re: Unable to purchase upgrade to service

DISH Employee
For further assistance or questions with Internet service, you'll need to call our Broadband department at 1-855-347-3474.