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Service

Rpooky
Extra

We moved to Hopkins and decided to try Dish. I guess we should have read the contract more carefully! After a week we felt that the set up and use were just not what we were looking for. We called to cancel and we're told you signed a 2 year contract and you are stuck with it. No options. Is this really quality customer service? How can you expect the customer to have an idea how the will perceive the use of the product? The interaction with customer service was deplorable.

3 Replies

Re: Service

Chadt41411
Casting Director
That is quite literally the purpose of the contract. They invest hundreds into gaining you as a customer, including the high cost to install you. The contract is to recoupe some of those costs. They still take a loss, even after you pay the $480 ETF.

Re: Service

peggyrh
Associate Producer
And it's not like it's anything new, both Dish & Direct have been requiring 2 yr contracts for free installation & discounted pricing for years.

Re: Service

hddn
Visual Engineer
If you don't want a contract, you can buy your own equipment and not accept one of those new customer discount (with contract) offers. In any case, you still have options: Keep the service or pay the ETF. It really shouldn't take a "careful" reading to know that breaking a contract is likely to have some penalty. Otherwise how would a two year contract that could be broken at any time without penalty be different than just paying month to month?