We use the Hopper at home and a DVR in the RV. When we are not on the road, we keep that account on pause. When I reactivate, which often happens where I have a balance on that account, Dish requires an additional payment rather than debiting it from the balance on my account. Does that make any sense? Moreover, when I pause, I lose my discounts. Does that make any sense? My suggestions: 1. take amounts due on reactivation from existing account balance. 2. If balance is insufficient to cover the reactivation fee, then okay, ask for a payment. 3. Continue discounted services after reactivation.
Good customers deserve some consideration. Dish sets its priority at getting new customers rather than keeping their old ones happy. Is that good business practice?