In October 2016 I had contacted Dish about ending our service, this on the heals of a Dish created glitch where they suddenly started billing an erroneous credit card number and trying to hold us accountable for not paying our bill.
I spoke with a rep at Dish that had a poor grasp of conversational English and a think foreign accent.
I repeated told this rep I wanted to end service, however what he did, undenounced to me, was place my account on hold. Presumably so Dish could make an attempt in the future of keeping our account open.
I believed this account to be closed and we had no other contact from Dish until recently, when I was told my account was starting up again.
I called Dish again...spoke to a stern, almost rude, customer service rep who seemed angry that I wanted to end my service (although I thought it had ended 6 months ago), and was told I needed now to return all our equipment.
My problem is , our service was in our old home, now a piece of rental property, and the where about of anything except the god awful dish that still sits on my roof, is a mystery.
My problem is; why cant a customer ask for one thing and have it happen in a timely manner? Why place an account on hold when I clearly asked to cancel it?
Now what am I suppose to do, when I believed in good faith, my relationship with Dish was done 6 month ago, no I have to send back equipment I likely don't have?