On-site service

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On-site service

okie999
Character Actor
Working through some missing channels issue with customer service last week, I was offered a receiver upgrade, no cost. I agreed and a tech was scheduled to come out.
01/08/18 - Day scheduled for service, I have emails and a morning call from Dish narrowing the original 4 hour on-site window. Two more automated calls shifting the on-site time, fine, only 15 minutes outside of the original 8 - 12 window. Expected LATEST time now 12:15 PM.
12:45 PM I try the "Track my tech" link in the email Dish sent me. DOES NOT WORK AT ALL.
1:00 PM I fire up chat on Dish site. They cannot help but give me number with "specialists" who can check on service status. OK....let ME continue to try and chase down answers! Number given to me only gives me automated option to recording giving me the original time of the appointment - can't get a "specialist" OR a human to talk to.
1:15 PM called the main customer service number and after a bit I'm told that the tech should call me "soon" with an expected on-site time. I asked what "soon" means -"15 - 30 minutes...what does SOON mean?". Sorry not sure but soon.
4:00 PM or so, I call customer service AGAIN! Explain NO call from tech or anyone. A bit of time later - "tech can't map you so won't be able to come today". So.....what to do...reschedule for 01/09/18.
01/09/18 - So far I have my email and automated calls - guess we will see if we get this done today or not!!!
Yesterday.....total waste of MY TIME. Dish your ears should have been burning yesterday!
What will happen today - I hope something that looks like customer SERVICE and not a further waste of time!!!
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5 Replies

Re: On-site service

okie999
Character Actor
Tech did come today - 01/09/18 - in the time window and everything!

One small problem, there is nothing to really be upgraded to! WHAT??? After all of this heartburn - there is nothing that needs to be done.....apparently the original customer service rep. was in over his head....trying to do his best but there is no need to change a thing.

So a wasted day for no reason!!!

Re: On-site service

Chadt41411
Casting Director
Which receiver do you have?

Re: On-site service

okie999
Character Actor
VIP722 and no outside antenna. That is one of three receivers I have.

Re: On-site service

Chadt41411
Casting Director
The 722 can definitely be upgraded. There are 4 receivers that came out after it. 2 of which are still being primarily pushed. The Hopper 3 is the latest and greatest

Re: On-site service

okie999
Character Actor
Well someone - somewhere is miss-informed. HOPPER won't happen until "policy" about turning in receivers to go that option - a subject I won't even approach here.