Can you direct me to someone who I can speak with to fix my credit report?
I was Dish Network customer and cancelled service around 5 years ago. I was charged $600 for not returning the equipment (a customer service rep told me on the phone I didn't need to, then my AMEX was automatically charged). A year later, out of the blue, I started receiving harassing collections calls from Stellar Recovery Group - sometimes 4-5 calls/day. They were collecting on a $35 "late fee" from Dish network. Dish NEVER informed me of a late fee, I was never late on a single bill, the late fee hit my credit report before I was ever notified. When I refused to pay the late fee to Stellar Recovery, they sent me a dozen (not kidding) notices by mail all at once. This has has remained an unpaid collections on my credit report. In an effort to clear this, I called them and paid it yesterday.
BEFORE I go to a lawyer, can you kindly direct me to the exact person I can address this complaint with at DISH?