Hey Rick65. I know how truly frustrating it is when you're promised something and it doesn't get delivered. I would be happy to review your account with you to see how I can help with this. Can you send me a Private Message with your phone number and 4-digit PIN please? If you're not sure how to do that, we have a guide right here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
It appears Chad 'just doesn't get it'. Directly or indirectly, that third party represents Dish; and what they do reflects upon Dish.
If Dish doesn't want to be associated or known for these types of shady practices, they (Dish) need to reel those rogue third parties in.
But its a dirt bag industry, and Dish hasn't always been known for their honesty.