Hey Rick65. I know how truly frustrating it is when you're promised something and it doesn't get delivered. I would be happy to review your account with you to see how I can help with this. Can you send me a Private Message with your phone number and 4-digit PIN please? If you're not sure how to do that, we have a guide right here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
It appears Chad 'just doesn't get it'. Directly or indirectly, that third party represents Dish; and what they do reflects upon Dish.
If Dish doesn't want to be associated or known for these types of shady practices, they (Dish) need to reel those rogue third parties in.
But its a dirt bag industry, and Dish hasn't always been known for their honesty.
Just wondering if you all made sure when you contated Dish if you mentioned the Gift Card ? When I called in with my offer They said Wow you really got the Red Carpet rolled out for you on this one, and I was almost done on the phone before I mentioned the 300.00 dollar gift card and they just about either forgot or I don't know but they said, Oh Yes I am sure we can get that card for you.
Why I ask is because I think If I didn't mention it I might not have gotten the Card, but they did mention all the extras but the Card until I did. So Make sure you say something and for Gods sake make sure you don't throw in the Garbage Can Because it comes in a Discret envelope and you might just toss it in the junk mail bag.
I Surely Hope you all get what was Promised and I am sure Dish will make it right and being polite helps too, Being Anger does nothing but make people nervous and can cause conflict. Be Nice and I am sure Dish wil make it right.
Good luck keep us posted on your progress.