It's not based solely on your credit score. So you assume it was excellent credit, but there will be more factors. I will be the first to tell you, though, you can try and figure out the factors but no one that talks to customers at any point know what they are.
odellkevin wrote: The DISH website stated, with Excellent credit, we recommend the Hopper 3. I checked my credit score before I entered my Social, 818. Is that not excellent?
I hate to tell you this, but odds are the score you were given was pretty much completely fabricated. You can ask all three bureaus, and you'll get three different answers.
That said, you did the right thing. Far too many people just sign the install order, then later claim that it was a deal breaker. In your case, it really was a deal breaker, so after you were told no three times, you said bye.