Hello Bassman686, I hate to hear about this situation. It definitely sounds frustrating and is not the experience we want you to have. I will be glad to review your account and check if there is any sooner appointments available in your area. Please send me a private message when your phone number and 4 digit security code so I can access the account.
Hello, iscott22! We absolutely want to get this addressed, as well as see if there is an earlier possible appointment. Can you please send me a Private Message with the phone number on your account and the 4 digit PIN?