I agree you shouldn't have been told next day if they couldn't install - many locations do not have next day service available & operator may not have been paying attention. Be aware that since you haven't been installed yet you can cancel without any liability - but once it's installed you normally have a 2 yr agreement & then can't cancel without paying several hundred dollars. Might want to think about it before you commit.
In my experience, this is normal Dish customer service. When things go well, Dish is very good. I might even say excellent. But when anything goes wrong, you are completely out of luck. Am I allowed to say screwed? Anyway, I suspect most people use Dish and enjoy the experience. You just need to hope you are not one of those folks who have a problem...
I'm sorry to hear you've had this experience, Tszolis -- especially as your first experience with DISH! If you can send me a Private Message with your phone or account number and 4-digit PIN, I'll be able to see if it was a retailer who set up your account and either way, leave feedback about that individual.
Basically the difference would be in how I submitted the feedback for you, if you'd like me to pass that along. I apologize for any misinformation that was given.
Trust me, it is much worse at Directv. That is why I’m switching. Directv stood me up three consecutive times, of course with a week in between each appointment.
Hi Aray. I can imagine that was super frustrating to go through. I know when I make appointments it takes a lot of planning since I have to schedule work around it and I'm sure it's the same for you. Since the visit is tomorrow, it's not likely that there's an earlier appointment, but I would be happy to double check for you. If you'd like, feel free to send us a Private Message with your phone number and 4 digit PIN and we can get started.