Loyal customer here. For about a month now 2/4 of my receivers are not working.
First call to get them fixed I pressed 1 for English but still couldn't understand the guy. He was not helpful or friendly so I asked for his supervisor. I was put on hold and hung up on. That evening dish emailed me a survey about my experience and I told them how bad it was. Never heard anything back from them.
Second call this representative was better but couldn't get me an appointment for a week. Asked for a credit on my account. Only got a $7 credit. Scheduled an appointment for the next Saturday between 12-5.
Saturday we spend the day waiting around for the technician. @ 4:55 I get a call "The tech had a family emergency" can they reschedule our appointment. I said we work all week would have to be after 4pm that's when we get home. That's not a problem sir! Since you wasted your whole Saturday waiting for us and we had to reschedule on you at the last minute. ill make sure the tech will be there at 4pm on Tuesday.
Tuesday (Today) I get a call from the technician at 9am this morning. Hey I have you scheduled for an appointment today between 12-4. I said you were suppose to come at 4pm we are all at work. Besides your still 3 hours early for a 12--4. He said sorry nobody tells me anything. I was never told about 4pm. But I'm here now and the rest of my day is full so I can't come back today.
So I call dish and explain what's going on. They put me on hold and I'm hung up on again.
4pm lady calls me and says I'm sorry our technician had a family emergency and can't make it today. Can we reschedule? I said you already used that one on me once this week and you are lying. She didn't know I had spoke to the technician.
This has been my month with Dish Network. Extremely unprofessional!
I pay $30 for Netflix, amazon and Hulu combined. Why am I still paying $100/month for Dish network and dealing with all this???
