Horrendous wait times

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Horrendous wait times

permov
Extra

I have been onhold for 46 minutes to cancel service. Dish has the absolute worst customer service. When you finally reach someone, previously, to explain your issue you are cut off. I will never use Dish and will make an effort to discourage others to go elsewhere. 

5 Replies

Re: Horrendous wait times

permov
Extra

Finally got through at the 55 minute mark. Took another 15 minutes to cancel. Dish will promise you the moon to stay. They could not pay me to keep it. Adios Dish!!!!!!!!!!!!!!!

Re: Horrendous wait times

DISH Employee

We definitely don't like seeing our members leave unhappy with any part of their DISH service, permov. I absolutely understand why you would be upset with the wait time while trying to reach us, and apologize for any inconvenience this caused.

 

We always appreciate any feedback from our members to help improve our systems, and make a better experience in the future. We do appreciate you taking the time to reach out to us, and hope you have a wonderful weekend.

Re: Horrendous wait times

desaiank
Extra

I've had the same experience. I've been on hold for 40+ minutes.  This is beyond ridiculous. 


@permov wrote:

Finally got through at the 55 minute mark. Took another 15 minutes to cancel. Dish will promise you the moon to stay. They could not pay me to keep it. Adios Dish!!!!!!!!!!!!!!!


 

Re: Horrendous wait times

Only1Putt
Character Actor
Continuous signal loss and when contacting Dish support it is 35 minute wait time on phone and I was 35th in line on chat. Customer for 2 months and if I can get out of contract I will be history. I had Dish 6 years ago and was pretty happy but changed due to internet. Coming back was an awful mistake on my part.

Re: Horrendous wait times

DISH Employee

I apologize for our higher than normal wait times, I'd be happy to take a look at your account and answer any questions or concerns you may have! Feel free to send me a private message with your phone number and 4 digit security code. 

 

You can find the How To on sending private messages here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039