Apparently the holiday special they offer is only for new customers. Not the customers that have been paying them for the past 4 years. Also after speaking with multiple associates it's good to know that no one is on the same page with pricing. Glad to get such great customer service after spending money with a company for so long.
Advertised deals for Direct & Dish have always been for new customers, been that way for years. Phone and internet companies do the same thing. Didn't you get a new customer deal when you signed up?
Yeah as Peggy said this has become the standard model for a number of industries. Seems strange to me as it causes a lot of complaints but it seems to work for them. I get my landline, Internet and TV from 3 different companies and I see the same complaints about this on all their forums.
With Dish, you can get the 2 year price lock deal as an existing customer, if you qualify. Lots of people on Satelliteguys.us have talked about receiving it.
Holiday offer is more than a 2yr price lock, also includes new voice remote, Amazon Dot and Hopper Go, along with the usual free movie channels. Not a bad deal for new customers.
