I am not having the same Problem, But i got A friend to sign up and they did that three times as of today, Now I told the agaent on the phone this guy is a viet nam vet and has very little patients. I dove 100 miles to help him order Dish he is changing from Charter. the first appointment was suppose to be Saturday the 6/15/19 at between 1pm and 6pm they didn't call him till after the time they were suppose to show up and told him it would be between 6pm and 9pm, My friend told them that won't work becuase he goes to be early, So needless to say they rescheduled for today at Monday 6/17/19 at 1pm now they changed it again, and like I said this guy has very littlle patients and don't trust to many Big Companies, Which I feel extremely bad because I told him they we on time at my house when i recently had Dish installed on my new home.
This is extremely frustrating to me, I know how he is and I drove that far just to get him to switch to Dish Network and now the installer keeps changing his time which is getting him more and more worried about his service now, and I am starting to wonder if I did the right thing in what i thought was the right move for him. My Friend live in Escanaba Mi and I am in Big Bay Michigan which it's almost a 170 miles round trip and I just can't go and help him RELAX now, I made sure I told the Person whom I talked on the phone with about My Friend Greg thats his name has PTSD from Nam. and I was there to help, now with 3 different appointment and he still has no confidence in them showing up on time.
I am at where I don't know what to think, I tried to tell him they were great getting my new dish and tv up and running. but with this guy it's a different story. I love Dish so far and I will more than likely be a long time fan, but my friend might not me as opened minded as me and i sure hope they get there today asap. I feel bad now that I put him in this position.
We hate to hear that your friend has had such a tough experience with their appointment, bear350. If they'd like to reach out to us directly, we'd be happy to see if we can offer them any assistance.