Yesterday, Kurt in the Presidents office told me that Dish would no longer send a tech out to fix my Joey in the master bedroom. We have had numerous error messages for years. On August 15, I lost complete service because of the error messages. The tech I spoke to remotes into my system. She saw what error message I was getting. My system was down for 2 days. Apparently, it cleared out. But this was the problem I was experiencing. I NEVER made up any problem I was having. All other tv's we had did not experience this problem. Now Dish is punishing me for calling when my system gives problems. One time months ago, my Joey would automatically turn itself on with no assistance. This happened at early a.m. times. So, I am now looking for new service, but no utility service should do this.
Hey, TERESEHERRIN! I absolutely understand why you would be upset with this situation, and definitely don't want to see you leave our DISH Family. I'd love to take a look at your account, and help get this resolved.
Will you send me a Private Message with your account/phone number and 4 digit security code, please?