Close account instead of resolving problem?

[codynm]

I am still having problems with the DVR and the Joey 3. After a Chat session, and a phone call, the solution was to send the Joey back, and never ask for another replacement again.

That's right, both people told me that it was easier to just solve the problem by removing it completely.

So, I will pay for a hopper with sling for 23 more month's, and have to promise NEVER to use the DVR function again, as well as send back the Joey this week and make no more calls about it.

This is the service JD powers awareds you for? 

[Chadt4141]

What is the issue you are experiencing?

[Topijw1]

want to close my account

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@codynm wrote:

I am still having problems with the DVR and the Joey 3. After a Chat session, and a phone call, the solution was to send the Joey back, and never ask for another replacement again.

That's right, both people told me that it was easier to just solve the problem by removing it completely.

So, I will pay for a hopper with sling for 23 more month's, and have to promise NEVER to use the DVR function again, as well as send back the Joey this week and make no more calls about it.

This is the service JD powers awareds you for? 

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[SadedraJ]

Hello Topijw1! Are you experiencing the same issues?

[codynm]

Yes. Nothing has changed. Trying to decide when I can afford the early termination fee. Probably by April or May.

I was offered a tech to come out at a charge of $300 to see  if anything might be able to be done. 

Apparently my silver service plan does not cover the Joey.

Live and Learn.

Cody Selby

[SadedraJ]

Codym, we definitely need to see what is going on. Our technician visits (without) the protection plan is $95. Can you send me a private message with the phone number and 4 digit security code associated with the account?

Here are steps for sending a Private Message:

https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039