I am still having problems with the DVR and the Joey 3. After a Chat session, and a phone call, the solution was to send the Joey back, and never ask for another replacement again.
That's right, both people told me that it was easier to just solve the problem by removing it completely.
So, I will pay for a hopper with sling for 23 more month's, and have to promise NEVER to use the DVR function again, as well as send back the Joey this week and make no more calls about it.
This is the service JD powers awareds you for?