Thanks for the details you have provided and I am happy to explain some things to you about this. When there is a Broadband or Internet issue it has to be handled over a phone call to make sure we stay connected to you during any trouble shooting that may be needed. We have specific representatives that handle the broadband issues and if youâ€™re trying to get connected they have specific tools to get that done. Have you been able to speak with anyone today about getting connected?
We got through on the phone yesterday after another hour or two on the phone, and we were guaranteed internet would be set up between 12-5 today. That didn't happen. So we called again today and somehow we fell through the cracks again. So now we have to call back tomorrow morning. Ugh.