dish anywhere will not load

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dish anywhere will not load

Mock
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I recently used my dish anywhere app this week and now it will not load it only spins when you press the app to start.  I tried downloading it to a differnt device and im still having the same issues please help!!!!!!

7 Replies

Re: dish anywhere will not load

DISH Employee

I can look into this with you, Mock! Is this app on your phone, tablet, or Firestick?

Re: dish anywhere will not load

jasonrcody
Extra

I have had DISH services with a Hopper 3 receiver for about a year.  For the first few months My dishanywhere app was working great on all of my devices (android phone, mac and PC).  Around September 1st the video player would attempt to load after I selected a program from the guide on dishanywhere.com, it would "connect" to the Hopper, show the title of the program I selected, and begin the timer counting up as if it was trying to play the tv channel I chose.  The counter would freeze at about 4-6 seconds and the player would remain black.  I made sure my Mbps was strong and it was and even tried every browser I could think of - same issue.  This has gone on for months now and several DISH tech support reps could not explain it.  I tried again today 12/5/18 and a DISH tech support rep told me that it has to do with a windows 10 update and to contact them.  I spent a bit of time researching this issue on line and looking for chats regarding similar issues and couldn't find anything helpful or current.  I finally decided to go to Microsoft support and initiate a chat with someone from microsoft.  In quick order, they solved the issue and my dish anywhere is fully functioning again!  Bottom line is that there is in fact a solution out there and I wanted to post this for those of us in similar situations.  All it required was a "clean boot."   It required a couple of simple steps that they walked me through (not posting them here because I don't remember them all and I don't want to misdirect anyone).  But there is a solution - a "clean boot."  What I don't know is if i'll have to do that procedure each time I want to use dishanywhere or if this is an ongoing fix, but contact Microsoft support and they seem to be able to walk you through a fix.

Re: dish anywhere will not load

DISH Employee

This is awesome, Jasonrcody! Thank you for that information. When you contacted our Tech Support team, did they get you in touch with our Broadband department? Still, I will be sure to report this information to our Tech Ops team to avoid a possible known issue in the future. Thanks for being a part of our valued DISH family!

Re: dish anywhere will not load

smkybr74
Extra
I am a new customer. I have tried multiple times to open the app on my IPhone. It will not load, just spins. I have even tried to reinstall the app. The MyDISH app works just fine. Why won’t it even open?

Re: dish anywhere will not load

DISH Employee

Smkybr74, welcome to the DISH family! This is definitely not the type of experience that we would want you to have with the DISH Anywhere app, but we want to work on getting it resolved! Have you tried uninstalling the app, resetting your device, then reinstalling the app?

Re: dish anywhere will not load

smkybr74
Extra
Yes. I’ve tried this several times. I have an iPhone 7. After I log in the first time, it just spins. Nothing. Thanks.

Re: dish anywhere will not load

DISH Employee

How frustrating! I would suggest reaching out to our incredible broadband department for further assistance. They will have the tools available to them to take a further look into this for you. You are able to reach our broadband team at 800-333-3474.