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connection Failed

davlin168
Character Actor
cannot connect to watch live TV with Dish Anywhere IOS app.
1. can only watch live TV if connected to wifi
2. cannot connect when using mobile data (AT&T unlimited data, LTE)
3. "CONNECTION FAILED" message. unable to conenct. pls make sure your receiver and device are connected to the internet and try again".

We have Hopper w/Sling & Joey.
never had problems connecting outside of our home before and with Dish for the past 3 years. Is it something from our wireless carrier? We switched internet provider to Cox & using Arris modem/router. Is there a setting that needs to be done?
12 Replies

Re: connection Failed

RickObe
Visual Engineer
What mobile device are you using?

______________________
Hopper 3 and four Joey-2s

Re: connection Failed

davlin168
Character Actor
iPhone 6 and 6 +
Connects fine with wifi and desktop. Problem when trying to connect using att mobile data

Re: connection Failed

Chadt41411
Casting Director
davlin168 wrote:
iPhone 6 and 6 +
Connects fine with wifi and desktop. Problem when trying to connect using att mobile data

Likely is on ATT side. Can think of a couple scenarios that could cause that.

Re: connection Failed

davlin168
Character Actor
Please share. I plan to call ATT but not sure what to say. The same goes for Facebook website. I can only login using wifi. But not via mobile data

Re: connection Failed

RickObe
Visual Engineer
Check the Settings > Cellular on the phone and make sure cellular data has not been turned off for the DishAnywhere app.

______________________
Hopper 3 and four Joey-2s

Re: connection Failed

davlin168
Character Actor
Cellular data is on

Re: connection Failed

RickObe
Visual Engineer
davlin168 wrote:
Cellular data is on


Just to clarify... cellular data can be disabled for individual apps. Are you confirming it's on both globally and for the DishAnywhere app?

______________________
Hopper 3 and four Joey-2s

Re: connection Failed

Chadt41411
Casting Director
If Facebook is experiencing the same issue, its definitely the ATT/phone issue. ATT would be my next call.

Re: connection Failed

davlin168
Character Actor
Globally