Will not let me log in says user authentication failed

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Will not let me log in says user authentication failed

Tcraines44
Character Actor

We just installed Dish last week after having Direct for over 20 years.  It will not let me log into the Dish Anywhere app, it says user authentication failed. Ugh

3 Replies

Re: Will not let me log in says user authentication failed

DISH Employee

Hey Tcraines44, have you created an account at mydish.com or on the MyDISH app yet? If so, are you using the same log in information on MyDISH and DISH Anywhere? 

Re: Will not let me log in says user authentication failed

Tcraines44
Character Actor

Thank you for checking, Rosita.  Yes to both questions.  I had created an online account and it still would not authenticate.  I called Dish today and they got me logged in.  Problem solved.

Re: Will not let me log in says user authentication failed

DISH Employee

That's great! I am glad you were able to log in Tcraines44. If anything else comes up, we're here to help! Smiley Happy