Wally switches from HD to SD

[AJBOREL]

I have been a dish customer for a long time mostly do my own installs hopper 3 with 4k joeys at home and Wally’s in my rv with inmotion satellite antenna in my rv would like to turn off the feature that switches HD to SD when HD loses signal or SD back to HD when SD loses signal when driving with inmotion you lose signal a lot so it constantly switches between the two it would be a better experience if you could turn this feature off

[LatrishaR]

Ajborel, thank you for your suggestion! I will make sure to forward this to Tech Ops team. 

[thjr59]

I'm having same issues. Is there a fix for it.

[JessicaM]

At this time, we don't have a way to stop it from switching resolution's when there is a signal loss issue on either the SD or HD channel. 

[DPHooper]

Our Wally in full time RV has begun this switching back and forth from HD to SD. Very frustrating. I have checked all connections, reset Wally to no avail. I don’t know if it’s connected or not but Dish seems to be moving a lot after locating satellites, for no apparent reason and while we are stationary. This has been going on about four weeks after about 10 months of use. 

[SadedraJ]

Hello DPHooper, If the DISH is stationary, this change from SD to HD and vice versa, can be caused by poor weather, damaged cable, misaligned DISH. This can be prevented by ensuring that the DISH is clean, the cable is protected from damage, and that all cable connections are secure.