We have gotten reports from customers stating that they have received the new software download. Our Engineering Team has provided additional steps to try if for some reason your receiver failed to download. Here are the steps:
1.)Ensure that the receiver is tuned to a channel that is coming from either satellite 61.5 or 119. (channel 110 is a great one to use)
2.) Place receiver in Standby Mode for 30 mins for the software to update. (press the power button on the Dish remote and the TV should say "Press Any Button to Watch TV".)
This is what I meant by "inadequate and confusing" instructions. When I press the Power button (once) on my remote, it turns the TV completely off. How am I supposed to see a Standby screen when the TV is OFF?? To get the Standby screen, I push the Power button on the Wally box....NOT THE REMOTE!