Wally not locking on

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Wally not locking on

JKJASINSKI
Costume Designer
I am new to DISH, I switched from DIRECTV to get HD channels. It worked great for about 10 days. I keeps switching from sd/HD , 004, 005 error, and losing signal. I called Winegard, I have a Carryout G2. They said DISH did a software update around April 24th to the Wally and I needed to call DISH. After 1 hour of switching boxes, unplugging satellite, power, etc. He said "sorry, nothing else I can do. They have no timeline when it will be fixed." I told him that's no acceptable and he offered to cancel my account. I had just paid for another month. I told him I wanted to be reimbursed $250 for the two Wally's I just purchased. He couldn't help me with that, but if I could spend $100 to get the outdated receiver they were not having the issue, but he wouldn't recommend it because it was older equipment. What? So disappointed.
4 Replies

Re: Wally not locking on

Chadt4141
Screen Writer
You can use a manual antenna, rather than an auto tune antenna, and it will work. It only affects third party auto dishes.

Re: Wally not locking on

JKJASINSKI
Costume Designer
It's mounted on my motor home, I'm not getting another satellite. I will switch back to DIRECTV and live without HD.

Re: Wally not locking on

JKJASINSKI
Costume Designer
And according to DISH, if I got the $55 box I wouldn't have the issue. Not paying for another receiver. I still have the DIRECTV receivers.

Re: Wally not locking on

DISH Employee

Good afternoon. I understand the frustration of equipment not functioning as expected. We definitely want your receiver to be functioning at optimal performance. I'd be pleased to take a closer look into this matter for you. Can you please provide me with your phone number, and security pin in a private message so that I may access your account?