We absolutely want to get this resolved as soon as possible for you. By switching the Wally's, this will provide us with invaluable information to submit to our Engineering Team. I would love to notate your account with this information so we can make sure that your name is added to the list of people affected by this.
To access your account, please send me a private message. Here is a link to show you the steps to send a private message: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
Has anyone fixed this Wally X2 issue. I have replaced the X2 and one reciever, both have 19v. It downloaded an update last week and has not worked since. Everytime I set it up it takes atleast 5 reboots and over an hour if it does at all, been at it over an hour now with no luck at a new location. On the second reciever also a wally, if it works at all it runs for 20 minutes then say it lost signal. Ran the cable direct, switched boxs, nothing? Need to get this going or its going back.