I feel your pain. I had to take both Wallys into our house, disconnect the hopper, connect one of the Wallys to our stationary satellite. Then went into settings, to tools, to upgrade. You have to leave it totally alone for at least 1 1/2 hours. You will see the screen saver that says “press any button” or something similar...DO NOT DO IT! It may give you this message 3 or 4 times as it goes through upgrade cycles. I upgraded the second Wally by hooking up to house satellite, going into settings, down to Dish, put it on Satellite 119, then back (a couple of times) into guide choose channel 140, press select....turn off screen set Wally on Stand-by (green light off). This takes about 2 hours. GOOD LUCK!