This issue is still under investigation, and unfortunately sending a new Wally wouldn't resolve the issue as it would still need to update.
Only if the box you ship me has U801. Everything worked fine until that update. If you ship me a box with an older version it shouldn't it update straight to U802?
From my research, updating a new box will go through all the software versions until it gets to U802. I've also seen that you should be able to get the update by leaving the Wally powered off and plugged in to the power and the portable dish, it looks like this is the information we have now on how to update.
It doesn't work with Winegard T4 as the update is interrupted by the U801 software problem. You might read this forum, it tells all about it.
PhoenixM or other Dish employee can you confirm that sending replacement Wally's loaded with U802 to us is authorized? If so I would like one shipped right away, thank you!
Hello Veto, all receivers that customers receive will come with a default software. Once the receiver is installed and ready to function it will then update to the most current software version available. I can help you purchase one through here, feel free to send me a private message with your account number and security code please.
Hi there, Pax! We would be happy to take a look into options with you. If you want to purchase one, we can look into the best solution. If you are needing to purchase one, because of the Wally software, I would recommend continuing troubleshooting as we are wanting to get those updated without a need to purchase a new receiver, unnecessarily.