Hi Kimberly,
Don’t know if you remember me but, a few days ago you attempted to assist with getting my locals and DVR to work after my update was installed. After a very long time and a shutdown/restart things got worse.
My guide, which showed channels a week in advance, reverted to only one day ahead.
You then referred me to Outdoor Support and provided their phone number. I called and the recorded message indicated that they could help with the purchase of equipment but for any support/problems with existing equipment to contact the manufacturer, either King or Winegard, for support. Well, it’s not the antenna, it’s the receivers/update from Dish that is the problem.
So, frustrated, I decided, on my own, to unplug and wait! After restarting and going through the paces, I got the guide back showing channels a week ahead and DVR was able to work as it is intended. However, still no local channels, which I am paying for!!!
Moved to a new campground two days ago and set up the antenna with success (except for the locals!).
This AM I decided to turn on the tv, just cause I’m a glutton for punishment, and guess what! Still no locals, my guide only advances to tomorrow through 11:30PM. The only good thing is that my DVR is still working, at present!
As Customer Support, can you (or would you) escalate this to Management so they can possible sent out E-mails to all the poor, defenseless customers who’ve had to, and still do, put up with this fiasco and assure us that we will be compensated for the programmers incompetence? Anybody who knows anything, knows that when a new program is implemented it is first TESTED before it is released. Either the test failed and they lied about it or it wasn’t tested at all.
THAT, in every other real-world scenario, would be grounds for immediate dismissal.
Thank you for your time
