Wally Software Update

[JKJASINSKI]

terry614 ours did the same thing.  Bedroom updated (secondary port) randomly on Sunday.  Monday my husband went on the roof of the RV, and switched the primary and secondary port cables (it was easier than moving the boxes around for us).  We forced a download on the living room receiver.  Sure enough it updated.  He went back up, switched the cables back and now we have U802 update on both receivers.  Tech told us we woud have to take the receivers to Camping World or a DISH retailer get it to update.  We called two Camping Worlds (both 2 hours away) and they said they have no way of updating receiver for us.  The two DISH retailers they gave us numbers for, one was disconnected and the second one is no longer a DISH retailer and both of those were over 2 hours away.  So needless to say we are happy we were able to figure it out.  I cringe every morning turning the tv on.  Afraid another update will happen.

[KandM-18]

Hi Kimberly,
Don’t know if you remember me but, a few days ago you attempted to assist with getting my locals and DVR to work after my update was installed. After a very long time and a shutdown/restart things got worse.
My guide, which showed channels a week in advance, reverted to only one day ahead.
You then referred me to Outdoor Support and provided their phone number. I called and the recorded message indicated that they could help with the purchase of equipment but for any support/problems with existing equipment to contact the manufacturer, either King or Winegard, for support. Well, it’s not the antenna, it’s the receivers/update from Dish that is the problem.
So, frustrated, I decided, on my own, to unplug and wait! After restarting and going through the paces, I got the guide back showing channels a week ahead and DVR was able to work as it is intended. However, still no local channels, which I am paying for!!!
Moved to a new campground two days ago and set up the antenna with success (except for the locals!).
This AM I decided to turn on the tv, just cause I’m a glutton for punishment, and guess what! Still no locals, my guide only advances to tomorrow through 11:30PM. The only good thing is that my DVR is still working, at present!
As Customer Support, can you (or would you) escalate this to Management so they can possible sent out E-mails to all the poor, defenseless customers who’ve had to, and still do, put up with this fiasco and assure us that we will be compensated for the programmers incompetence? Anybody who knows anything, knows that when a new program is implemented it is first TESTED before it is released. Either the test failed and they lied about it or it wasn’t tested at all.
THAT, in every other real-world scenario, would be grounds for immediate dismissal.
Thank you for your time

[KandM-18]

Glad you finally got them working👍
Have you checked that your guide is working, mine only shows one day in advance and I still have no locals.
The U802 took hold about 5 days ago through the overnight update

[sibonium]

Anyone notice that DISH tech support is conspicuously absent from any successful recovery methodology?

[Littlebaler]

As I understand this setup on my rv , the living room Wally is in the front of rv with Wally box next to the on/off switch for the Sattelite Dish. Last evening I put the tv on channel to 110 then hit the power switch on the Wally. The tv screen shut down and displayed the dish screen with the controller . Within a few minutes it showed the guide loading at 25%. I went in the house and when I checked this morning I hit the select switch and it opened up on channel 206 in hd. Then I hit menu,menu and checked the software and it is still 801.  The guide is only loaded out a couple of hours. However I have continued to recieve an HD signal for about 30 minutes.

But no upgrade to 802!

i had taken the second box out of the bedroom.  If I understand you switched the bedroom to the primary cable from the living room to the bedroom and we’re able to download 802?  

[sibonium]

Just got  off the phone with DISH Tech Support (again, call # too many), and they advised to (in the diagnostic screen) select Dish, then select Satellite and manually set it to 119, then select Transponder and manually set to 19. Then press Power Button on the receiver once, and wait 30 minutes or so. Don't know if this works, still in waiting period, but may be worth a try. 

I thought I'd post this here since Dish TS apparently not interested in communicating potential solutions. 

[terry614]

Yes , for me moving the receiver to the bedroom disconnected it from the Winegard dish controller. In other words the bedroom receiver doesn’t run through the controller and therefore can’t change the satellite it is receiving. It can only receive from the satellite that the main receiver is set to. I’m not sure if that is why I was able to download, but it is the only thing that worked.

[KandM-18]

Kimberly?
Update at 12:08, 5/30/19: just checked my guide and it now advances to 8:30 AM Saturday.
????????
Still no locals😕

[BrendaV]

Hey KandM-18, can you please meet me in a private message so we can take a closer look at what's going on with your local channels?

[JourneyBob]

I have a Winnebago Journey with 2 Wally boxes connected to a Wingard T4 in-motion satellite mounted on the roof. I am experiencing the same problem. Today I was able to start the manual software update process several times but it would never complete. It would freeze at either 80% complete or 72% complete or other points. I was on the phone with Tiana today and she tried to help me but said there are still several customers with the same problem. I did receive a $20 credit on my bill although I don't think that is enough for the trouble we are all experiencing. I left my boxes in standby for over two hours and still no luck. I don't have another satellite I can use for the download so I am stuck for now. I have tried leaving it on channel 105 as Tiana suggested but that didn't help. I am wondering if it doesn't complete because of the original software issue that it loses signal. I am in Oregon if that makes any difference. Any other suggestions out there?