I just wasted hours of my life with DISH Advanced Technical Support. Everything imaginable was tried, including resetting the "go to sleep and update thyself" time setting. Absolutely nothing has worked to get U802 on our Wally. I was literally told by the last ATS that they were out of things to try, and I should simply call Outdoors Support. [!!!]
I did. The first call simply disconnected, and the second one dumped me straight into voice mail. Happily for them, it's now 5 minutes before they bail out for the night. I'm sure if I get a return call it'll be at some random time that I'm not home, or in the bathroom, or pretty much any time except when I needed the support - at the time of my call.
I am in utter disbelief that DISH could so thoroughly mismanage this situation. Dump a half-baked software release that breaks many people. Wait a month (a MONTH) to send an update, which also fails miserably. Have ATS give you a "Duh, I dunno" and refuse to answer the phone after that.
Seriously - who at DISH thinks this constitutes good customer service? Is there anyone other than the poor front-line folks stuck dealing with broken customers who cares enough to yank a knot in someone's backside to get this disaster on the right track?
I've called again. I was dumped straight into voice mail again, despite the ATS telling me they were still open until 9.
But at least I have the comfort of knowing that "your call is important to us!"
Ditto everything already discussed here. Did not realize there was a discussion forum. Called dish today and had the downloading problem, called again , no resolution. Now when I try to download software I get a message that says I already have u801 and do not need a download. I have the terrible wineguard t4 and two Wally’s. I’m ready to change the dish to a traveler . Do you think that would help? Different Wally boxes?