lizgup, have you been able to go through the menu to manually download the software update?
KandM-18, can you unplug the receiver from the power outlet for 15 seconds, then plug back in?
I see we're currently reviewing your concern in a private message. We'll continue assisting you there to keep all the information together.
We do want perform another check switch test if the satellites are not being locked in. Before you perform another test, we first need to confirm the coax cable going straight from the Pathway to the receiver is screwed on tight and secure.
Per the Pathway x2 Instruction Manuel, it is recommended to run the coax cable from the receiver to the antenna itself when searching for signal.