Thank you for reaching out to us with your concerns. There is currently no way to stop the software download. This issue has been forwarded over to our engineering team. Should you run into any issues when you connect your receiver, please feel free to reach out to us.
Same problem here since last update. Keep getting the error message screen. We changed channels up and/or down and the picture comes back but the message comes up again shortly. Some channels will not even come on. Spent a great deal of time with online support and then phone support last week only to be told that the latest update has bugs that the engineers are working on. Seems like poor customer service that Dish wouldn't let people know this problem was going on as a result of the update so that we wouldn't spend countless hours rebooting, scanning, replacing coax cables, etc. for the same (bad) outcome. The last rep I talked to said I could check my online app to see when the problem is fixed. I do not see anywhere in my online account where I could find this information.
Interesting note: We have two Wally's connected to two separate satellite units-Winegard and King Tailgater. The problem is only on the Wally connected to the Winegard.
Hello Tomcat. I completely understand that this issue has been very frustrating. Our Engineering Team is already aware and is working as quickly as possible to resolve this issue. While we don't have an exact timeline at this moment, when one becomes available, we will be happy to share that information with our members.
When this issue is reported to our Engineering Team, we do attach the account, and that helps us know which member are impacted. However, there isn't a way for us to know each member that this has impacted. If a member would like to contact about this issue through a direct message, we would more than happy to review their account to see how we can help.