Hello grams2bjc. I am so sorry that you're still having an issue after the 802 update. That definitely shouldn't be the case. I definitely do want to get this sorted out for you, so that you can get back to enjoying your time with us. Can you send me a Private Message with your phone number and 4-digit PIN please? https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
Hi peyinghaus! I know that having these technical issues can be frustrating. Now, to upgrade the software on the Wally, we do recommend connected it to a more permanent DISH antenna which you can do so at your nearest camping world or local retailer.
The portable antennas are not able to gain enough strength for the software to download, but a more permanent one can make the software download process without a problem and could even be quicker.
If you want to send me a private message, I can go ahead and check the nearest locations to you.
I had to hook the Wallys, one at a time, to our house connection. But the secret is you will see the message “push select ......” DO NOT DO IT. It takes about a total of 2 hours, not 1 hour. Also, you can try putting it on satellite 119 and channel 140, then leaving it in the “standby mode” overnight or a couple of hours. One way worked on one receiver and the “standby mode” worked on the other. GOOD LUCK!
Stop telling people to take it to Camping World or nearest retailer.....CW doesn’t WANT any part of a problem that DISH created, nor do independent retailers.
I am so sorry you are having these headaches, I really feel your pain. As I said I had the same problems and it took different methods for each receiver. On the upside, our receivers automatically updated to U804. Good luck!
I had the same experience. Just leaving it in the Standby status with the Dome antenna tuned and on for 6 hours resulted in a good download and nominal operation.