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Unable to watch

eldernerd
Camera Crew
Windows 10, desktop, Hopper and external sling.

Upon entering dishanywhere.com, Malwarebytes blocks outbound to ghmessaging-prod.elasticbeanstalk.com, ip 52.4.177.5, from dishanywhere player. Exclude that from Malwarebytes, proceed to dishanywhere>guide and watch is inactive on all channels (grayed out). Attempt to watch a recording, the sling player windows opens, tries to load video and shows:
TAKE YOUR TV EVERYWHERE YOU GO ×
You could be watching your TV on this computer with a Sling Adapter.

Would you like to learn more?

Learn More Close

Close that and it shows:
Please select a program to start streaming

Select the recording again and it just loops thru the same process.

Chrome, Firefox and Opera have been tried with same results. History, cookies, and all cache have been cleaned with same results. Computer has been rebooted with same results. Hopper has been reset with no change. No change has been done to the computer and all worked fine yesterday.

HELP!
7 Replies

Re: Unable to watch

eldernerd
Camera Crew
Since the previous problem was posted, I have attempted to watch dishanywhere on two different laptops that have previously been fine with the same results as stated above. On the desktop, I have removed all dish extensions, and completely removed the dishanywhere application. Cleaned the registry and rebooted. Downloaded and installed the dishanywhere application. Went to dishanywhere and found the "watch" grayed out and unavailable. Reinstalled the extensions and found the same. Attempted to watch a recorded video and received the same as stated above.

Anyone have any solutions?

Re: Unable to watch

DISH Employee
What model receiver do you have? The model will be listed on the front, left panel of the DISH receiver.

Also, is your receiver connected to both the Internet and Sling Adapter?

Re: Unable to watch

eldernerd
Camera Crew
Receiver is "Hopper". Can't find further description on front, left. Receiver is connected to network via wifi. Sling is connected to hopper via USB on front of Hopper.

Re: Unable to watch

DISH Employee
Have you tried to reset your Broadband Connection? And have you tried reset the Sling Adapter by disconnect from the port for 10-15 seconds then reconnect?

Re: Unable to watch

eldernerd
Camera Crew
Have reset modem and router. Have not done sling but have done Hopper. Will try sling now.

Re: Unable to watch

eldernerd
Camera Crew
No change after reset of sling adapter.

Re: Unable to watch

DISH Employee
Please send me a PM with your phone number and 4 digit PIN.