Poor timing and execution for upgrade

[ksumike]

I cannot believe Dish performed an upgrade on the authentication system for DishAnywhere which also impacted the WatchESPN app during the NCAA Football Championship game.

1. Why upgrade in the evening when you have a high number of customers using the system?
2. Why upgrade during a major sporting event?
3. Was this planned or was Dish completely unprepared for the level of activity?
4. What will Dish do to prevent this from happening during the Superbowl and the March Madness?

Seriously, consider your upgrade events more carefully.

[stile99]

When the heck are they supposed to schedule them? They schedule them at 1AM and people still whine and moan.