Not able to go to the Guide using Windows 10

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Not able to go to the Guide using Windows 10

Kenny
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OK, newbee here to Dish but I have 40+ years of computer experience.....

 

I just had my Hopper 3 installed three days ago and had several problems.

One of which was getting the Dish Anywhere to work on my Windows 10 PC with Edge/IE11 browser.

I thought this issue might be related to other issues (backend was my best guess) but it wasn't.

Thought I would share in case others ran into this issue.

 

Problem:

Not able to launch the Guide when using W10 with Edge.

I would get a box saying receiver not connected along with you need to upgrade your system.

When logging into account, it would show Joeys OK on the internet but the Hopper 3 internet was bad.  WTHeck,

Not able to launch the Guide when using W10 with IE11.

I would get a box that popped up saying I must use Chrome or Firefox (this is not in their specs).

When logging into account, it would show Joeys OK AND Hopper 3 internet OK.

Able to watch Dish Anywhere from 8" FireHD box.  This tells me that baack end is likely OK.

No video that I found that shows how to exactly install DAW nor what it looks like when working on W10 platform.

Had I had that, it would have been easier for me to troubleshoot.

Dish CS not too helpful but they did work very hard on trying to solve problem.

 

Diagnosing the problem:

Gave up and launched my VM W10 program and decided to do a clean install.

Install went OK to the point of wanting to install AnyWhere Player.

I did a Save to HD (to make a copy of the program) and then I executed the install of the player.

All went we and I was able to get DAW working with both Edge and IE11.

 

Solution:

Copied the DishAnywherePlayerInstaller.exe software (103,151KB) from my VM to W10.

Ran the installer program and all is well now.

There are three 32 bit DAW programs that run in the background when you have eveything setup correctlly

One of which launches the Player software (V2.1.6.429).  

 

Comments:

The installer creates a Player icon into your system tray and a shortcut on the desktop.

It creates a folder in C:\Programs Files x86 directory named DishAnywherePlayer (~151MB)

 

Others having problem (where's the Player software:

From: https://communities.dish.com/t5/On-The-Go/cannot-download-the-dish-anywhere-player/td-p/7351

Reportedly the doftware is at: http://www.dishanywhere.com/home/widevine

However, the links to the various veriosn (W10, Mac, etc are broken)

 

The only way to get the software, that I found, is get it from a good install.

 

Follow along with me on the Alexa issues I found.

I should have that up shortly...

 

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