Help with Android App

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Help with Android App

yahknow1
Extra
Purchased the new Samsung Galaxy S8 Plus. Installed the app from the Google Play Store and whenever I use it my modem for my internet goes away? I know this may sound stupid but I've repeated it many times so far. I think it's actually tripping the modem offline (as opposed to the router)because resetting the router has no affect and resetting the modem cures the problem!

Does anyone here have any suggestions?

Thanks
3 Replies

Re: Help with Android App

Moderator
Moderator
Delete and redownload the app, maybe? I would say this is more likely to be a phone setting than DAny that causes this
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Matt "Speedy" Gonzales | Moderator

Re: Help with Android App

yahknow1
Extra
Yea, I did that twice. Also reset the Hopper 3 and still knocking my modem off-line. It's the weirdest thing? I'm going to call charter and see if all my readings look ok next.

Re: Help with Android App

Moderator
Moderator
I really do not have many ideas for this one. I'd give your ISP a call to see if they can figure it out
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Matt "Speedy" Gonzales | Moderator