Its not easy going back to SQ after you've been enjoying HQ. We have been seeing an unusual increase in this specific problem occurring and have since assigned our engineering team to investigate it. Even so, we can't at this time be sure that nothing else is causing what you're experiencing. Most likely, reinstalling the app won't yield any results since this is occurring across multiple devices. I have a few questions for you that can help our engineering team better understand what to look at.
1. Do you have any devices where you can successfully playback video in high quality?
2. Do you receive any error messages when freezing occurs?
3. Is freezing intermittent or do you have to re-launch the app to resume playing?
4. While the freezing occurs, can you navigate the app menus at all?
Sorry we have you posting in here instead of watching TV. I thank you for your time spent helping us get our app together.
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