Good afternoon Ronald, could you send me a private message with the phone number on your account and your current address where you are located in Ohio? I will be happy to confirm what options you might have to get locals pulled in with eastern arc.
If you have never sent a PM before here is a guide that covers all the steps:
Good afternoon Jason, We'd be pleased to see what options you have available. Please send us a private message that includes your account credentials so that we can see what option are available for you.
Sorry for the late response to your PM Ronald, was out of office yesterday. I checked out your account and confirmed you have the correct local package for your area, and also looked up the satellite info for that local package.
In this case you will require the western arc satellites to receive the locals (110/119/129) because this particular group of local channels is not broadcast from any of our eastern arc satellites. Sorry I couldn't give better news on this one.
Well this is yet another frustrating issue not being able to get local channels on the eastern arc is upsetting. I was hoping a move to the eastern arc would solve the wally u801 software problem .
I obviously can't go into details Charri, but I can promise you that all issues relating to any new software, be it the Wally receiver or any other, are being given a hard look. Once the specific issues that may be occuring are discovered we will do our best to get a fix to our customers ASAP.
Dish or someplace must have a chart or image showing which cities are in which arc, Western or Eastern. This would be very handy. As I know, in certian areas (Louisiana or Arkansas) I will get SD on the Western arc and HD on the Eastern arc.