I recently received one of those worthless voice remotes in the mail. I did not open it. I was going to send it back the following day. The following morning my old remote refused to fucntion. I changed the batteries. I finally pressed the locate remote button, and the unopend box in the next room started beeping. I opened the box and was going to unpair the new remote; however, this is when I discovered my tuner has been reset back to factory settings, including erasing the hard drive of all recorded content. This is to explain why I have a blank DVR. (Why would someone deliberately erase all their recorded content?)
So long story short my DVR has nothing on it, as in 0% full.
So I am now away from home for a few nights. I decide to try to setup new timers to record different tv series I want to continue following, and possibly rerecord some of the content that has been lost. I login into DishAnywhere.com website. What do I find under the DVR tab? All of my recordings are still listed.
I have called tech support 15 times and supposedly they cannot find a problem because my tuner tells them remotely there are no recordings. However, dishantwhere.com still shows all of my recording as if they are intact. I cannot delete them, I cannot play them (obviously), I cannot set a timer to record a show that has been recorded before because dishanywhere thinks it has already been recorded and will not create a duplicate recording.
I was told to disconnected my Hopper from the internet for 48 hours(I left it unhooked for 8 days) with the understanding that when it reconnected the Hopper and DishAnyWhere account would re-sync. Nope, that didn't work.
Next - "You need to do another Factory Reset on your tuner." (This is what created the problem in the first place.)
We have tried that one 8 times now. It takes roughly 49-95 minutes for that process to complete.
Any Suggestions? Obviously advanced technical support has no idea how to fix this.
Thank you for posting about the remote. I immediately opened the box with the unwanted remote that I was sent and removed the batteries. So sorry that you lost all your programs.
@DeadBeatNative I would be happy to take a look at your dish anywhere account and see if I can get a better understanding of what is occuring. If possible could you send me a private message, and include the phone number on your dish account so that I could locate your account info?
If you have never sent a private message on this site before, here is a good guide on how to do so: