Hey, rvpuller. I understand that this whole situation must be a headache. I would be more than happy to help out today. It does sound like what Chad4141 was saying is correct. You may just need to have the tag added to your account. Can you send me a Private message with your phone number and 4-digit PIN please?
I apologize for the miscommunication on our business hours. Our Customer Experience Team is available between 8 am-Midnight ET, 7 days a week. If you're having technical problems, our Technical Support is open 24/7 by calling 800-333-3474.
I would love the opportunity to help you with any issues regarding your account today.