Both tv's are now working fine, so I just have the original problem of the living room tv not updating the guide beyond the next hour. How do I send a pm?
We would definitely love to hear from you! You can reach us at a private message here by following the steps shown here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
We do want to assist in anyway that we can. If you do wish to continue troubleshooting here, we are more than happy to look into this issue further to see what we can do.