Dish Anywhere says receiver not connected to the internet

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Re: Dish Anywhere says receiver not connected to the internet

Weaverd1953
Camera Crew

Hopper3  and yes I’m currently at home but husband is currently watching.

Re: Dish Anywhere says receiver not connected to the internet

DISH Employee

When you get a chance, using your DISH remote, press the SAT button, then the Home button three times, select Status, select Check Status, select Yes. Then let us know what it says in the "Internet Status" field. 

Re: Dish Anywhere says receiver not connected to the internet

Weaverd1953
Camera Crew

Yes it states internet connected.

Re: Dish Anywhere says receiver not connected to the internet

DISH Employee

Ok. Are you able to see if you are getting that same issue with the Hopper showing offline if you go to the DISH Anywhere website on a computer?

Re: Dish Anywhere says receiver not connected to the internet

Weaverd1953
Camera Crew

On the dishanywhere.com website it shows the Hopper3 as online.....

Re: Dish Anywhere says receiver not connected to the internet

DISH Employee

Ok. Are you able to see if the DISH Anywhere app on a different tablet or smartphone shows the same issue as the iPad?

Re: Dish Anywhere says receiver not connected to the internet

Weaverd1953
Camera Crew

This issue happens on ALL my apple products 

Re: Dish Anywhere says receiver not connected to the internet

DISH Employee

Thank you for that information. It sounds like the issue is definitely with the iOS version of the app. I will need to escalate this to our Engineers to look into this. To make sure we get all of the information that they will need to look into this, can you please send me a Private Message?

Re: Dish Anywhere says receiver not connected to the internet

Barnone
Extra

I am getting this message and my Hopper internet status is connected. Help. Do I need a different Hopper? I tried a Slong adapter and that gets the same error message.

Re: Dish Anywhere says receiver not connected to the internet

Barnone
Extra

I have tried a Sling adapter with my Hopper with the same results.