Sorry for the delay! How do you have your PC connected to your monitor? Maybe something like disabling CEC may do the trick
There are literally dozens of defects with the Dish Anywhere PC application, the most major of which I have documented textually below. The following is a link to the original document sent to Dish support complete with screenshots
As a former software developer, I understand the challenges of creating a user friendly application. Though some issues cannot be completely resolved due to the technical obstacles involved, most, if not all, can be mitigated. Below is a list of the overt major defects in the Dish Anywhere Windows application. Note: these problems are evident on 4 different PC’s located in two different households.
A noted published expert on software design and development - Joel Spolsky - wrote the following in one of his articles:
UI is important because it affects the feelings, the emotions, and the mood of your users. If the UI is wrong and the user feels like they can't control your software, they literally won't be happy and they'll blame it on your software. If the UI is smart and things work the way the user expected them to work, they will be cheerful as they manage to accomplish small goals. ….
To make people happy, you have to let them feel like they are in control of their environment. To do this, you need to correctly interpret their actions. The interface needs to behave in the way they are expecting it to behave.
Thus, the cardinal axiom of all user interface design:
A user interface is well-designed when the program behaves exactly how the user thought it would.
We literally have spent hours dealing with these issues - discovering and executing workarounds, killing processes, restarting browsers, logging out and back in, clearing caches etc. only to sometimes succeed at viewing the programs we wish to view. Authoring and documenting these issues also took hours.
Watching television should not be this much work. The whole reason we switched from Comcast to Dish was the ability to watch and manage our DVR remotely, which we were assured repeatedly by the sales department that this was true. We were clear that we travelled frequently, and that this feature is important to us. To be perfectly frank, the Dish Anywhere application is without a doubt the worst Windows app I’ve ever used, and I began using Windows beginning with version 2. I know there are complexities involved with the development of a Web-to-desktop application, but other companies have figured it out. We also subscribe to Sling TV, and while their implementation is only currently is supported on Google Chrome, the viewing experience is infinitely superior to Dish Anywhere. Apologies for the sarcasm, but more appropriate names for the Windows Dish Anywhere app could be “Dish Anywhere but not Anytime“, or a shorter version, “Dish Anywhere Sometimes”. I know these problems could be remedied if there were sufficient incentive to do so. Here’s a suggestion - perhaps you could require every member of the application development team to use this application exclusively for all their television viewing needs for one month. I expect they would create a new, usable version available very quickly.
We are regretting our decision to commit to 2-year term. I can state with great certainty that if/when Comcast restores the ability to remotely manage and view the DVR in their Xfinity Stream app, I will immediately switch back to them.
Hi TG. The amount of effort that you have put into reviewing the issues you've noticed is commendable and we appreciate you sharing that information with us. We know that technical problems like these can be extremely frustrating due to the the possibility of a slow-moving resolution process. This is not something that is intended, nor is it something we take lightly as we continue to find a reliable and scalable solution to distribute to all of our customers.
It is concerning to see that you no longer find value in the DISH services you're receiving and if there is anything I can do to increase that value for you while we continue to work towards a resolution for the DISH Anywhere problems, I would be happy to. If you'd like, feel free to send me a Private Message including the phone number and 4 digit PIN on your account and we can check out what options are available.