I've been using the Dish Anywhere app since we upgraded to the Hopper last fall. I found two extremely annoying "features."
I'm watching on an iPad mini with up to date iOS and the app is also up to date. When I posted a review, the developer replied "Online streaming features are not available when the device is offline. For offline playback, you would need to transfer the recordings to your device." He/she completely missed the point of the review.
Does anyone else experience this? Any suggestions on resolving these problems? Thanks!
Hello, WatchingInMN! A strong Internet connection is needed to view the Dish Anywhere content on your mobile device such as Live TV. You can also transfer your DVR content while you are at home connected to your home internet. If you would like to view the recordings without an Internet connection, you can download most episodes/movies to your mobile device or tablet. To do this, select the recording and press Transfer. It will then move to your Transfer folder, which you may access by pressing More, then Transfers.
Thanks, but that isn’t the issue. The programs are transferred and should be watchable without an internet connection. And I shouldn’t be continually reminded that I am offline and I don’t have a connection. Once I’ve transferred them, I also shouldn’t need to continually log in to watch them. I thought the purpose of the app is to allow me to watch without a connection?
Hello, I am watching programs I have transferred to the iPad. I am not trying to watch live TV or programs on my DVR. The programs are transferred and should be watchable without an internet connection. And I shouldn’t be continually reminded that I am offline and I don’t have a connection. Once I’ve transferred them, I also shouldn’t need to continually log in to watch them. I thought the purpose of the app is to allow me to watch without a connection? What if I were somewhere without internet, such as a plane or driving outside of cell service? If I’m forced to log in again in those situations, I’m out of luck?
Please let me know how I can contact Dish’s developers to get this fixed. This is not a good user experience.
WatchingInMN, internet connection is a requirement for DISH Anywhere. If you are looking for watching your recorded content offline, you might want to look at the Hopper GO which allows you to transfer recordings to the device, and watch those recordings even when offline.
DISH Anywhere was designed to be used with an internet connection. We have provided the Hopper Go for when an internet connection would not be an option. We appreciate your feedback regarding this and will be sure to forward this to the correct teams! If you have any suggestions or feedback in the future, be sure to post them on the Suggestions board.
I just started having this problem about a week ago. My IPad would always work with Dish Anywhere app without any internet connection. It would just say it was offline but would allow me to watch shows that were transferred onto my IPad. Now I have to have an internet connection to allow my IPad to logon to my account. I have a Hopper Go but my Dish Anywhere app won’t even open without an internet connection. If I connect to the Hopper Go WiFi without first logging into my account on internet, I get a message that says internet not available.
I think my IPad is logging out of Dish Anywhere for some reason and I don’t know why. This is very frustrating as I use this all the time when flying and there is no internet on the plane.