Sometime between December 2016 and April of 2017, my Dish Anywhere app stopped working when connecting via my wireless network using either my iPad or Android phone.
I can sign in and use the app, but when I try to watch Live TV or a recorded show, I get the error message of "Connection Failed. Unable to connect.â€�
I can see the list of my DVR recordings and shows, but cannot watch them.
Note â€“ the app DOES work fine on my phone if I use it via the 4gl service â€“ it just does not work when I am connected to my wireless.
Note â€“ the app also works via my PC as my PC is connected via a LAN connection to my router and does not go through the wireless.
So, the issue seems to be related to running the app via the wireless network only.
The app used to work for me via WI-FI. Nothing has changed on my end â€“ the router is the same, the ISP is the same, my Dish hardware has not changed â€“ I have a Vip722 with a sling adapter. When I open my router, I can see the Vip722 listed and connected just fine. My router and Wi-Fi were new in July of 2016 (Linksys EA7500). At the time the app was working.
I called Dish customer support back in April and they concluded that this is an issue in the app, but there has been no fix to date. I enjoy watching my shows via the app â€“ especially over the summer, but I need to be able to use my wi-fi for this and not eat up my data plan.
The apps have been uninstalled, devices re-started and apps reinstalled to no avail.
Any ideas on why this is an issue with the app via the wireless network only?
It is a sling adapter and it is connected directly to the router (Ethernet).
On my PC (which is also directly connected to my router), the app works fine. So, the app must be recognizing the adapter. In fact, the adapter shows up via my router when I display the devices connected to the router.
Hello, 91cb. I hate to hear that you're having an issue with out DISH Anywhere App. I would be happy to help get it working again. Does it give you this error message when you're trying to watch a live our recorded program or when you're logging in?